Returns and Warranty

15 Day Limited Returns Policy

At eHobbyHouse.com we want you to be happy with your purchase. To help support this goal we offer a 15 Day Limited Satisfaction Guarantee Return policy. We accept New Unused products in the original packaging and all original documentation. In most cases we will provide an exchange, store credit, or refund to original payment method. We are unable to reimburse for return shipping. All returns will be subject to a 15% restocking fee unless otherwise instructed by eHobbyHouse.com.

 

Please do not just send your return back to eHobbyHouse.com without a RMA (return merchandise authorization), it will be declined delivery. Please contact eHobbyHouse.com at 1-818-609-1968 or email returns@eHobbyHouse.com to request a product return.

 

Damage Returns

 

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives with apparent shipping damage, call us at 1-818-609-1968 immediately. Save all packaging materials and paperwork, do not throw anything away! Do not refuse or return the item at delivery, this may jeopardize a claim.

 

Defective Returns

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since most manufacturers insist on handling defects directly (See your owners manual). Please contact us and we will assist you in determining the best course of action.

 


Warranty Claims

 

Products sold by eHobbyHouse.com are NOT warrantied by eHobbyHouse.com in any way. If you feel your product is defective please contact the product’s manufacturer for warranty instructions. If you have trouble locating the manufacturer of your product please call 1-818-609-1968 or email support@eHobbyHouse.com and we will assist you.